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Shipping Policy

Shipping Policy

Shipping within mainland India is Free!

Shipping

  • We generally ship within 1 or 2 days after the payment has been received
  • Application of a coat of Primer takes 2 days and Orders will be dispatched within 3 - 4 days after the Order has been placed
  • For Painted products kindly budget at least 4 - 5 days extra, and Orders will be dispatched 5 - 6 days after the Order has been placed
  • For Personalized products kindly budget 7 days extra, and Orders will be dispatched 7 - 8 days after the Order has been placed
  • Dispatches for the day are boxed by 5.00 p.m. and are picked up at 6.00 p.m.
  • There are no dispatches on the weekends or public holidays
  • Orders once placed cannot be cancelled under any circumstance

Handling

  • There is a small Handling Charge of Rs.99 on Orders less than Rs.1000 (excluding GST)

Delivery

  • Delivery generally takes 5 – 6 working days, once we ship, based on the delivery locations
  • There is an extra charge for Expedited Delivery which can only be assessed once the goods are ready for dispatch
  • In the event that Expedited Delivery is required, the extra amount payable will be communicated, and goods dispatched once the extra amount has been credited into our Bank Account
  • Our logistics partners are FedEx and Speed Post
  • You may track your shipments on www.fedex.com/in and www.indiapost.gov.in

International Shipping

  • For International Shipping, the Product Prices will be as displayed on the Website
  • The Prices will be visible in USD, Pound Sterling and Euro based on your IP address
  • There are no GST (Local Sales Taxes) applicable on International Orders
  • The Currency is dynamically computed on a daily basis
  • The minimum Order Value is INR 1,500 or approximately USD 20
  • The Freight will be computed once the order has been Boxed
  • An Invoice for the Freight amount will be raised and emailed separately through our secure Payment Gateway CCAvenue
  • The Order will be dispatched once we have received the Freight payment 
  • On Orders with a value over INR 1,00,000, we would request you to please email us at customercare@craftslane.com