Shipping Policy

Shipping Policy

Shipping within India is Free!

Shipping

  • We generally ship within 1 or 2 days after the payment has been received
  • Primering takes 2 days and Orders will be dispatched within 3 - 4 days after the Order has been placed
  • For Painted products kindly budget at least 5 - 6 days extra, and Orders will be dispatched 7 - 8 days after the Order has been placed
  • Dispatches for the day are boxed by 3.00 p.m. and are picked up at 4.00 p.m.
  • There are no dispatches on the weekends or public holidays

Handling

  • There is a small Handling Charge of Rs.100 on Orders less than Rs.1500

Delivery

  • Delivery generally takes 5 – 6 working days, once we ship, based on the delivery locations
  • There is an extra charge for Expedited Delivery which can only be assessed once the goods are ready for dispatch
  • In the event that Expedited Delivery is required, the extra amount payable will be communicated and goods dispatched once the extra amount has been credited
  • Occasionally, (but not on all orders) there is an Octroi charge levied for goods entering Mumbai. In the event that the Octroi is levied, this amount will have to be paid by the Artist
  • Our logistics partners are FedEx, First Flight and Speed Post
  • You may track your shipments on www.fedex.com/in or www.dtdc.com/tracking

International Shipping

  • For shipments outside India kindly register and write to us at customercare@craftslane.com
  • We will add you to our Master List of Artists outside India and inform you
  • You may then place an Order on our Website
  • All "Successful" Orders will be Boxed and we will revert to you with the Box sizes and Freight amount
  • You will receive an email directing you to page where you may make the payment for Freight
  • Once we receive intimation that the Freight payment has been received, we will ship through DHL or FedEx 

 

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